Client Account Terms and Conditions of use

Terms of use for the Aviva Investors Client Account

( (the "Client Account")

Using the Client Account and accepting our Terms and Conditions

"You/your" means the Aviva Investors Client (the "Client"), the user of the Client Account, the Client's authorised representatives/ personnel/agents/third parties as applicable and as agreed by us.

"We" "Us" "Our" or Aviva means Aviva Investors on behalf of the Aviva Group of companies.

Wherever the name "Aviva" is used within these Terms and Conditions (the "Terms"), it refers to one or more of the trading companies of Aviva that operate in the United Kingdom.

In providing you access to the Client Account; you agree to observe the Terms below as well as any other specific terms and conditions for content or functionality that may be provided on the Client Account.

Please read carefully - your use of the Client Account constitutes acceptance of these Terms and Conditions by yourself and on behalf of the Aviva Investors Client.

Accessing the Client Account

If you are the Client you are also responsible for ensuring that all persons who access the Client Account through your authorisation are aware of these Terms and any other applicable terms and conditions, and that they comply with them.

If you have been provided access to the Client Account by the Client, your access is conditional upon you abiding by these Terms.

The Client must inform us immediately if any user of the Client Account has left the Client's organisation and/or changed roles. Upon the user leaving it is the Client's responsibility to ensure that the user no longer has access to the Client Account. The Client will be responsible for any losses we incur as a result of their failure to do so.

You may not access or use the Client Account or otherwise exploit, extract, screen scrape, publish, distribute, or reproduce any part of the Client Account and may not use bots or other electronic automatons to interact with the Client Account.

We may immediately suspend or withdraw your access to the Client Account and/or take legal action if we discover any unauthorised use or interference with access to this Client Account, misappropriation, misuse or infringement of our content, website functionality, look and feel of the Client Account or interference with the identity of our Client Account or taking any action to impair the good-will of our trade names, trade marks or other intellectual property

Username and password

You must treat your username and password (the "Security Credentials") as confidential. If you know or suspect that anyone other than you knows your Security Credentials, you must promptly contact us.

We have the right to disable any Security Credentials, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you are the Client, you will always be solely responsible and liable for anyone who is authorised to access the Client Account on your behalf or any person you have provided the Security Credentials directly or indirectly, (notwithstanding this may be inadvertently) to and who has caused us any losses or damage to our systems. You will also be responsible for any losses we incur as a result of your failure to keep the Security Credentials secure or where there has been unauthorised access to the Security Credentials.

Information on the Client Account does not constitute financial advice

We provide financial information, articles and tools to help keep you informed about general financial, market and general public conditions.

We endeavour to make sure the information on the Client Account is correct, but you should not rely on any of the information on the Client Account for third party or regulatory reporting obligations, for advice or as a recommendation that a product or investment is suitable for the circumstances. If you have any questions about the data, please contact your client relationship manager within Aviva Investors.

Some of the information, tools and articles presented on the Client Account are provided by third parties and do not represent the views or opinions of Aviva or the Aviva Group. Aviva is not responsible for the validity or accuracy of such publications and all publications are provided for information purposes only.

Third party links, information and software

The Client Account may contain hyperlinks to websites and resources owned and operated by third parties. We have no control over the contents of those websites or resources and make no representations about and do not accept any liability in relation to them. You should read the terms and conditions of those websites and you are responsible for determining the safety, content or validity of any third party website.

You must not do anything to corrupt, damage or interfere with the Client Account and you may not link any other websites to the Client Account without our permission.

The Client Account includes access to third party licensed software. If you use such software, it is licensed and not sold, and we grant you a non-transferable, non-sublicensable, non-exclusive license to access the software via a password over the Internet. You may only use the software for the Client's business purposes. If you allow another individual or organization on to access or use the software, you will be liable for compliance with these Terms, and for any violations by that user of these Terms. You may not: (i) modify, reverse engineer, disassemble, decompile or otherwise attempt to access or determine the source code of the software (except as and only to the extent any of the foregoing restrictions may be permitted by the licensing terms governing use of any open sourced components included with the software), (ii) copy, or reproduce the software in any way, in whole or in part,(iii) create any derivative work based on the software, (iv) re-distribute or sublicense the software, or any part thereof, to any third party, (v) create Internet "links" to the software or "frame" or "mirror" any content available on the software on any other server or wireless Internet-based device, (vi) operate the software on a service bureau basis, or (vii) allow, assist or permit any third party to do any of the foregoing. The software contains confidential and proprietary information of us and our licensors. You agree not to disclose the software to any third party. Without limiting the foregoing, you agree to use the same procedures and degree of care to avoid unauthorized disclosure or use of the software as you do to protect your own similar information, but in no event using less than a reasonable degree of care.

Uploading content to the client account

You can only upload content to the Client Account or make contact with other users of the Client Account with our authorisation. You will be liable to us and indemnify us for any losses caused by any content you have uploaded.

You warrant that you have the right consents and licenses to upload any information on the Client Account.

You retain all of your ownership rights in your content, but you are required to grant us a licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Client Account constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Client Account.

We have the right to remove any uploading you make on the Client Account if, in our opinion, your uploading does not comply with our standards and policies. You are solely responsible for securing and backing up your content.

Information you provide

In order to provide you with products and financial services that are relevant to your requests, we must have accurate information from you. So, in providing information to us, you confirm that all data you have given is accurate and if you wish to correct or update the information you give us, you can do so by Contacting Us.

Intentionally providing false or misleading information or using another person's e-mail or personal information for the purposes of falsely obtaining any of our products or services, may lead to termination or forfeiture of the product or services and may result in legal action. We may terminate any services or products provided to you or others based upon your intentionally providing materially false information or acting under a false identity that you have supplied to us.


We may revise these Terms, without notice, at any time by amending this page. We urge you to check this page from time to time for any changes to these Terms. We may also change or withdraw access, use or terms of registration for the Client Account at any time, without notice.

Please see the Aviva Plc website at for further details of our services in other countries.

Intellectual Property

All rights are expressly reserved in all Intellectual Property of the Client Account, including but not limited to:

Aviva Group owns or is licensed to use all copyrights, design rights, database rights, algorithms and other intellectual property in the Client Account as well as the intellectual property rights in the content, look and feel or links on the Client Account.

All Aviva Group companies' trade names and logos, icons, service marks and icons are registered trademarks of Aviva Group. Aviva or any Aviva Group company may also claim rights in other trade marks, service marks, logos and icons contained on the Client Account.


We have no liability to you or others regarding the Client Account, including damage caused by:

  • inaccurate, untimely, incomplete or erroneous information;
  • unavailability of the Client Account at any time or for any period;
  • failure to log in, access the Client Account or stay on-line;
  • inability to purchase Aviva products or services or take advantage of pricing or offers or decision by one of the Aviva Group Companies not to sell you a product or service;
  • inability to complete a transaction due to unavailability of a partner;
  • events beyond our control or which could not have been reasonably foreseen;
  • third party interference such as hacking, computer viruses, bugs, trojans, information posted on the web by unauthorised parties, phishing, and any other cybercrime; and/or
  • any consequences of the data available on the Client Account being used for any purpose other than its intended use.

Some of the software used contains software licensed to us from certain third party licensors. There is no warranty provided in connection with the software, and the third party licensors make no warranty to you in connection with the software. The third party licensors expressly disclaim any express, implied or statutory warranties in connection with the software, including the implied warranties of merchantability or fitness for a particular purpose. The third party licensors are not liable for any damages of any kind resulting from your use of the software. The third party licensors are intended third party beneficiaries of those provisions of these terms and conditions relating to the third party licensor's software incorporated into the software.

We do not limit our liability for::

  • death or personal injury as a direct result of our negligence; or
  • for our own fraud or fraudulent misrepresentation.

Privacy Policy and Cookie Policy

We take your personal privacy seriously. By using our Client Account, you agree to the terms of our Privacy Policy and Cookie Policy. Please read our privacy policy and cookie policy.


The laws of England and Wales shall govern the use of the Client Account and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the English Courts.

About Us

The Client Account is owned and operated by Aviva Investors Global Services Limited. Aviva Investors Global Services Limited is registered in England and Wales under company number 01151805 and has its registered office at St Helen's, 1 Undershaft, London, United Kingdom, EC3P 3DQ.