Chief Operating Officer
Susan is responsible for ensuring Aviva Investors has an operating model that efficiently and effectively enables the delivery of its fund management and solutions expertise to the benefit of both clients and shareholders.
Experience and qualifications
Susan has over 20 years of broad experience within the financial services industry, both asset management and asset servicing and always about effective operating models. Susan most recently was the Chief Compliance Officer for Westpac Banking Corporation in Sydney, Australia, very much focused on controls and governance. Prior to this, she was Global Head of Fund Services for JPMorgan, based in London. She was responsible for all aspects of middle and back office service delivery to a global client base of managers covering the full range of asset types. She has extensive experience of change and driving change, especially focussed on the creation of efficient and effective operating models. Earlier in her career Susan has run her own business and worked at other investment servicing banks and asset managers; accumulating experience about what works and what does not.