Contact our Client Relationships & Service team

General enquiries

We want to give you great customer service but sometimes things do go wrong. We can usually resolve most issues straightaway, so please get in touch with us. Our complaints handling process can be found here.


020 7809 6000


St. Helen’s, 1 Undershaft, London EC3P 3DQ

Get in touch with the right team

We have specialist teams on hand to help you with your enquires.


Stephanie Lowndes

Client Solutions Director

Heather Brown

Senior Client Solutions Director

Joachim Sudre

Client Solutions Director

Insurance contacts

Lewis Blissett

Head of Insurance Relationships

Client relationships contacts

Nigel Cosgrove

Head of Global Strategic Relationships