Private investments

General enquiries

If you have a question, such as how to notify us of a change of details, make a top-up, switch or withdrawal, or register a power or attorney, you may find the answer in our frequently asked questions section.

If you can’t find what you are looking for or would like to contact Aviva Investors, you can get in touch with us by phone or in writing. Please refer to the relevant section below for further guidance regarding phone and written enquiries.

If you have any problems, we'd like to hear from you. More information about making a complaint can be found here.

Phone

From the UK: 0800 051 2003 *

From overseas: +44 1268 44 8219 **

Fax: 0844 931 0004†

enquiries.uk@avivainvestors.com

As email is not a secure means of communication, our response will be in writing to the address we hold for you on file.

Post

Aviva Investors Administration Office

PO Box 10410, Chelmsford, CM99 2AY

Phone enquiries

You can call us 8:30am – 5:30pm Monday to Friday. Calls may be recorded for training and monitoring purposes, and to comply with applicable law and regulations.

Choose option 1 from the first menu to discuss any Aviva Investors investments you may hold, or if you would like more information about products and funds detailed on this website.

Choose option 2 if you wish to discuss any other Aviva policies you may hold – your call will be transferred to the central Aviva Policyholder Contact team who will be able to assist with your query.

* Calls are free from UK landlines and mobiles.

** Call charges to this number will depend on the call package you have arranged with your landline or mobile provider.

The costs set out below are approximate and are based on calls made to this number from within the UK. Please check with your phone provider to find out the actual cost particularly if you’re calling from abroad. Calls from payphones can cost more.

Cost from landlines per minute (approximate): up to 12p

Cost from mobiles per minute (approximate): 3p to 45p

† Faxes to this number cost five pence per minute plus your phone company’s access charge.

Written enquiries

We aim to respond to written enquiries within four working days, but more complex requests may take up to ten working days.

Please ensure your request includes your full name, address, client reference number(s) – which you can find on your half-yearly statement or contract note – and a contact number we can reach you on in case of any issue with your request. For notification of a change of address, please include the details of both your old and new addresses.

Whilst we can accept many requests by email, any dealing instruction (switch or withdrawal) or request to update our records (such as a change of agent, letter of authority or change of bank details) will require a signed instruction. You will therefore need to attach a scanned copy to the email in a PDF or JPEG format.

Please note we are unable to accept legal documents (such as powers of attorney or marriage certificates) by fax or email. These must be sent by post to the above address.

If you need independent financial advice

IFA Promotions can help you find an independent financial adviser.

www.unbiased.co.uk

Tell us what you think

We would welcome your opinions on the literature we produce and about the content and layout of our website.

If you have any feedback for us, please email your comments to the appropriate address below:

To provide your feedback on our literature, email clarity.uk@avivainvestors.com
To provide your feedback on our website, email online.marketing.uk@avivainvestors.com

Please note these email addresses are for literature and website feedback only. Please see our contact details above for any other queries or requests.